Refund policy
# Return and Refund Policy
Last updated: August 24, 2026
## 30-day return window
You may request a return within 30 days after your order is delivered.
To qualify for a change-of-mind return, the item must be unused, clean, undamaged, and in its original packaging with all accessories, manuals, cables, and promotional gifts included.
Because the Ovellea Sculptor is a personal-care device, opened or used items cannot be returned for change-of-mind or preference reasons for hygiene and safety purposes. This restriction does not limit your rights when an item arrives damaged, defective, missing, or incorrect.
## Starting a return
Email contact@ovelleaskin.com with:
- Your name and order number
- The item you want to return
- The reason for the return
- Photos or video if the item is damaged, defective, or incorrect
Do not send a parcel before receiving return authorization. If your return is approved, we will email the correct return address and instructions. Items sent to the address shown on the original parcel, a carrier, or any unapproved address may be lost and may not qualify for a refund.
## Return shipping
For an approved change-of-mind return, the customer is responsible for return shipping. We recommend using a trackable service and keeping the shipping receipt. Original expedited shipping charges and return postage are not refundable unless the return results from an Ovellea error or a confirmed damaged or defective item.
If we sent the wrong item, an item is missing, or the item arrived damaged or defective, Ovellea will provide an appropriate replacement, refund, prepaid label, or other return instructions after reviewing the claim.
## Bundle and promotional-gift returns
Products and gifts sold together as one offer must be returned together for a change-of-mind refund. This includes the Sculptor, charging cable, cooling roller, packaging, and any other item included with the offer. If an included item is missing, the return may be declined or the reasonable retail value of the missing item may be deducted from the refund where permitted by law.
## Cancellations
Email contact@ovelleaskin.com immediately if you need to cancel an order. We can cancel an order only before it enters processing or ships. Once fulfillment has begun, cancellation is not guaranteed. An order that has shipped must follow the return process described above.
## Damaged, defective, missing, or incorrect items
Report these issues within 30 days after delivery. Include your order number and clear photos or video showing the issue, product, original packaging, and shipping label. Packaging damage alone does not qualify when the product is intact and functions as intended.
After confirming a qualifying issue, we will offer an appropriate replacement or refund. Depending on the issue, a physical return may not be required.
## Exchanges
We do not offer direct exchanges. The fastest way to receive a different item is to complete an approved return and place a new order.
## Refunds
We will email you when an authorized return has been received and inspected or when a product-issue claim has been approved. Approved refunds are issued to the original payment method within 10 business days. Your bank or payment provider may require additional time to post the credit.
If more than 15 business days have passed since we approved your refund, email contact@ovelleaskin.com.
## Items not eligible for change-of-mind returns
The following are not eligible for change-of-mind returns:
- Opened or used personal-care devices
- Items damaged through misuse, neglect, unauthorized modification, or failure to follow product directions
- Gift cards
- Items clearly marked final sale before purchase
Nothing in this policy limits any non-waivable consumer rights that apply where you live.
## Contact
Ovellea
contact@ovelleaskin.com
https://ovelleaskin.com