Shipping policy

# Shipping Policy

Last updated: August 24, 2026

Ovellea currently ships to eligible addresses within the United States.

## Free standard shipping

Standard shipping is free on eligible U.S. orders. If expedited shipping is offered, its price and delivery estimate will be displayed at checkout before payment.

## Processing and delivery estimates

Orders are normally processed within 1–2 business days, Monday through Friday, excluding public holidays. After dispatch, standard U.S. delivery is estimated to take 1 business day. The estimated total time from order placement to delivery is therefore 2–3 business days.

Processing and delivery times are estimates, not guarantees. Carrier delays, weather, incorrect addresses, public holidays, peak-season volume, and other circumstances outside Ovellea’s control can affect delivery.

If we cannot ship within the timeframe stated when you placed your order, we will contact you with a revised estimate and explain your available options, including cancellation and a refund where applicable.

## Tracking

When your order ships, we will send a shipping confirmation to the email address provided at checkout. Tracking may take additional time to display its first carrier scan.

## Address changes

Please review your name and shipping address carefully before placing an order. If you notice an error, email contact@ovelleaskin.com as soon as possible. We will try to update the address before processing begins, but changes and cancellations cannot be guaranteed after an order enters processing or ships.

Ovellea is not responsible for delays or failed delivery caused by an incomplete or incorrect address submitted by the customer. If a parcel is returned because of an address error, any reshipping cost will be disclosed before the parcel is sent again.

## Split shipments

An order containing multiple items, including a promotional gift, may arrive in separate parcels. If this happens, you may receive more than one tracking number. You will not be charged an additional shipping fee after checkout because an order is divided into separate parcels.

## Delivered but not received

If tracking shows that your parcel was delivered but you cannot locate it, please check the delivery area, household members, neighbors, building reception, and any mailroom, then contact the carrier. If the parcel is still missing, email contact@ovelleaskin.com within 7 days of the delivery scan so we can review the carrier record.

## Delayed or lost parcels

If tracking has stopped updating or your order has not arrived within the estimated window, email contact@ovelleaskin.com with your order number. We will investigate with the carrier. When a loss or delivery failure is confirmed, we will offer an appropriate replacement or refund.

## Damaged, missing, or incorrect items

Inspect your order when it arrives. If an item is damaged, defective, missing, or incorrect, email contact@ovelleaskin.com within 30 days of delivery. Include your order number and clear photos or video of the item, packaging, shipping label, and issue. After review, we will provide an appropriate replacement, refund, or return instructions.

## Contact

Ovellea  
contact@ovelleaskin.com  
https://ovelleaskin.com